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Distance Sales Agreement

Article 1 – Parties

1.1. Seller

  • Company Name: Metin Karataş (operating under the Citymatrix brand)
  • Address: İncirli Mah. 118 Sk. Aydın Apt. No:10 İç Kapı No:14 Keçiören / Ankara / Turkey
  • Tax Office: Yıldırımbeyazıt
  • Tax Number: 5210108410
  • Email: info@citymatrix.com.tr

1.2. Buyer

  • Any individual or legal entity authorized by the Seller to access the subscription system.
  • The Buyer’s full name/company name, contact, and billing details are provided during registration.

Article 2 – Subject of the Agreement
This agreement governs the sale and delivery of digital maintenance/support services purchased by the Buyer from the Seller’s websites https://subscription.citymatrix.com.tr and https://panel.subscription.citymatrix.com.tr, in accordance with the provisions of the Turkish Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts.

Article 3 – Description of Services

  • The service consists of software maintenance, support, and system administration packages tailored specifically for the Buyer.
  • Services are provided entirely in digital form; no physical delivery is made.
  • The service begins once the subscription payment is confirmed and continues throughout the subscription period.

Article 4 – Subscription and Payment Terms

  • Subscriptions are renewed monthly and payments are securely processed via the Iyzico infrastructure.
  • The Seller does not store credit card details.
  • The Buyer may cancel the subscription at any time. Cancellations become effective at the end of the current billing period.

Article 5 – Right of Withdrawal

  • Since the service is provided digitally and immediately, the right of withdrawal under the Regulation on Distance Contracts cannot be exercised once the service has started.
  • However, the Seller allows the Buyer to cancel the subscription at any time, effective at the end of the billing cycle.

Article 6 – Rights and Obligations of the Parties

  • The Seller is obliged to provide the service in accordance with the terms of the contract and offer.
  • The Buyer must not share system access credentials with third parties and may only use the service for their own needs.

Article 7 – Force Majeure
The parties shall not be held liable for failure to provide services due to force majeure events such as natural disasters, war, fire, earthquakes, or internet outages.

Article 8 – Dispute Resolution
In the event of disputes arising from this agreement, the courts and enforcement offices of Ankara, Turkey, shall have jurisdiction.

Article 9 – Enforcement
By electronically approving this agreement, the Buyer is deemed to have accepted all terms and conditions. The agreement enters into force at the time of approval.